Company Description Victoria Golf Resort & Spa Managed by Accor

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Reporting to the Director of Food & Beverage, responsibilities and essential functions include, but are not limited to:

• Monitor, observe and assist in evaluating team member performance
• To take responsibility for the restaurant during the shift, allocating team members their duties and monitoring the smooth running of the outlet.
• To have additional responsibilities within the outlet outside of the shift; such as Schedules, incentives for sales, training etc.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints;
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Assist in monitoring inventory and inventory control
• To attend to all guest requests, being constantly aware of anticipating guests needs and to remain in the outlet at all times during service.
• Ensure LQA and Fairmont Standards are met at all times
• Consistently offer professional, friendly, and engaging service
• Supervise (manage, train, motivate, recognize, and develop) the restaurant team
• Demonstrate autonomy and ensure clear communication within the team and with other departments
• Organize service, give clear instructions (setup, cleaning, breakdown), and ensure compliance
• Monitor all equipment used in the department (functionality, cleanliness, organization)
• Ensure restaurant is always clean and presentable, even when not in use
• Ensure proper clearing and resetting of restaurant spaces at the end of each day
• Greet every guest warmly upon arrival and departure, and ensure attentive and respectful service throughout
• Handle guest requests or complaints promptly, respectfully, and according to procedures
• Ensure team members are informed of hotel and local events
• Manage casual or extra staff schedules with autonomy (optimizing productivity and departure times)
• Attend weekly departmental meetings
• Know, apply, and ensure the application of technical and emotional LQA standards
• Check staff grooming daily and ensure team cleanliness and appearance
• Commit to quality service, discretion, and honesty
• Maintain a professional attitude, smile, and stay calm at all times
• Comply with ergonomic work standards, health & safety rules, and hygiene regulations
• Follow departmental and company policies, procedures, and service standards
• Perform any other duties as assigned

Qualifications

• Minimum 3 years’ experience in food & beverage service
• Minimum 1 year in a supervisory role
• Fluent in Portuguese and English
• Additional language is an asset