Position Description

Employment Type: Full-time (40 hours per week – 8 hours per day, 5 days per week)
Experience Level: Entry-level (no prior experience required)

A comprehensive training program is provided by certified instructors, ensuring you are fully prepared for the role. The recruitment process is straightforward and efficient.

About the Project

This opportunity is with a globally recognized social media platform, supporting its advertising services and user experience.

Your New Employer

You will be joining a leading international outsourcing company specializing in customer and technical support services. Known as one of the fastest-growing organizations in Europe, this company offers an excellent opportunity to develop your career within a high-performing, multicultural environment in an attractive location.

Key Requirements

• Fluency in Russian (minimum C1 level)
• Good command of English (minimum B2 level)

Role Overview

As an Operations Customer Expert I – Advertiser Support, you will assist advertisers in managing and optimizing their campaigns on a major social media platform. Your primary focus will be to enhance the customer experience by resolving technical issues, identifying and reporting bugs, and guiding users on how to effectively use advertising tools and features.

You will support clients after they have purchased advertising services, working as part of a dynamic, multilingual team dedicated to ensuring customer satisfaction and campaign success.

Key Responsibilities

• Provide high-quality support to small and medium-sized businesses (SMBs) via multiple channels, including live chat, email, and phone
• Handle outbound calls when required, particularly for email cases, and when appropriate for chat interactions
• Deliver both pre-sales and post-sales support for self-service advertising products
• Offer expert guidance to help clients maximize the effectiveness and performance of their campaigns
• Identify recurring issues and trends, proposing proactive solutions to improve overall customer experience

Compensation & Benefits

• Base salary: €929 gross per month
• Two additional salary payments (paid in duodecimals)
• Fully paid training program
• Private health insurance upon contract signature

Important Information

• Please submit your CV in English, including your full name, phone number, and personal email address
• A valid work permit for Portugal or an EU passport is required at the time of application
• By applying, you consent to the processing of your personal data in accordance with the company’s privacy policy. Your CV may be shared with the client for recruitment purposes

Job Type: Full-time

Pay: 1,000.00€ per month

Application Question(s):

• Do you have a residence card for Portugal/Manifestação de interesse?
• Are you available to work on 24/7 shifts?

Work Location: In person