CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

Job Description
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Key Responsibilities May Include:

• Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
• Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
• Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
• Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
• Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
• Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
• Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
• Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.

About the Role:

Drive Commercial Performance:

• Own and deliver revenue and profitability targets across a portfolio of strategic customers.
• Identify growth opportunities within existing accounts and translate strategy into actionable account plans.
• Ensure strong forecasting discipline and financial governance, including debt and margin management.

Build Strong Customer Partnerships:

• Develop and maintain trusted, senior-level relationships with national and strategic key accounts.
• Lead complex commercial negotiations, ensuring win–win outcomes aligned with CHEP’s value proposition.
• Co-create joint business plans with customers focused on growth, cost efficiency, sustainability, and ease of doing business.
• Act as a customer advocate internally, ensuring excellent service continuity and long-term loyalty.

Collaborate Across the Business: