**Company Description** **AUTODOC** is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 6,000 employees, **AUTODOC** generated revenue of over €1\.8 billion in 2025, supplying more than 9\.3 million active customers with its millions of vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech\-savvy professionals \- one team, one billion euros revenue. Catch the ride! **Job Description** To further strengthen our **Digital Marketing** and **Customer Management** team, we are looking for a **Senior Loyalty Manager (m/f/d)** who will play a primary role in shaping, optimizing, and managing all customer loyalty initiatives at **AUTODOC**. Your mission is to turn first‑time buyers into loyal repeat customers, increase customer lifetime value, and build a loyalty ecosystem that delivers tangible added value. Key Responsibilities: Loyalty Strategy \& Program Development * Develop and enhance the company’s loyalty program. * Define and monitor key KPIs such as retention rate, activation of new customers and one\-time, LTV, Incentive usage rate, abandoned baskets CR * Analyze customer behavior and identify strategic opportunities for retention and activation growth. * Segment customers based on purchase behavior Data Analysis \& Reporting * Evaluate campaign performance and loyalty KPIs to drive continuous improvement * Collaborate with Data/BI teams to generate insights * Conduct tests on incentives, discounts, bundles, and loyalty program features. Customer Insights \& Market Research * Identify customer needs within the automotive aftermarket segment. * Benchmark loyalty programs in e‑commerce and the automotive industry. * Develop new benefits such as workshop partnerships, exclusive discounts, or service packag **Qualifications** * Proven experience in loyalty management within e‑commerce or a similar industry * Strong analytical skills * Solid understanding of e‑commerce metrics and customer lifecycle behavior. * Experience in the automotive aftermarket is a plus but not required. * Strategic mindset combined with hands‑on execution skills. * Excellent communication skills ability to work cross‑functionally * Fluent English (spoken and written); Russian or Ukrainian would be a plus **Additional Information** **What do we offer?** * Competitive salaries based on your professional experience * Fast growing international company with stable employment * Annual vacation of 25 working days and 1 additional day off on your birthday * Meal Allowance (Meal Card) * Health Care Insurance Plan (Fidelidade) * Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions * AUTODOC Corporate Discount (up to 500 Euros per annualy) to order parts for their own use at special discounted rate * Retail discounts of up to 75% on travel, technology, fashion and much more * Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e\-learning platform) and coaching * Free English and German language classes