Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
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About CSG

CSG is a global leader in revenue management, customer engagement, and digital monetization. We simplify the complexity of business transformation in the digital age for many of the world’s most recognizable brands. Our cloud native SaaS platform, Ascendon, empowers companies, specifically within the Telecoms, Media, and Entertainment sectors, to launch, manage, and monetize next generation digital services. At CSG, we do not just provide software; we help our clients create meaningful connections with their customers.

Role Summary

We are looking for a mid level Product Owner to join our Product Management team, specifically focused on the Ascendon CX solution suite. This role sits at the intersection of high level user experience and technical execution. You will be the primary advocate for standardizing our front end delivery, ensuring that our customer facing digital experiences across native and mobile platforms are not only beautiful but scalable and technically sound.

You are a bridge builder, someone who can sit with a UX designer and discuss the nuances of a user journey, then turn around and explain the API constraints or data architecture requirements to an engineering team without losing anyone in translation.

Role Purpose

This is a newly created position designed to address a strategic need within the Ascendon ecosystem: Standardization.

As our client base grows across Telco, Finance, and Entertainment, we need to move away from bespoke, one off front end builds and toward a unified, product led CX framework. Reporting directly to the Director of Product Management, you will be responsible for bringing the Product and CX teams closer together, ensuring that our roadmap prioritizes reusable, high quality solution components that can be deployed across various industry verticals.

Main Activities and Responsibilities

• Owns standards and backlog definition for CX driven work, while partnering with existing domain Product Owners and Engineering for delivery sequencing and implementation evangelizing the need for reusability.
• Roadmap and Prioritization: Contribute to the strategic CX roadmap by balancing client specific requirements with the overarching goal of product standardization.
• Backlog Management: Lead the development and grooming of technical tickets and user stories. You will ensure that the Definition of Ready is met for developers while maintaining the integrity of the UX vision.
• Technical Liaison: Act as the primary interface between UX designers and technical teams. You will simplify complex cloud native SaaS concepts for creative teams and ensure technical requirements are woven into the design phase.
• Methodology Mastery: Lead delivery within internal Agile or Scrum and Kanban environments while seamlessly adapting to diverse working models required by our external clients.
• Standardization Advocacy: Identify opportunities to turn custom client requests into standard product features, reducing technical debt and increasing the velocity of our CX deployments.
• Cross Functional Leadership: Work daily with Engineering, QA, and UX teams to ensure the final product meets the high performance and usability standards of the Ascendon platform.