Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. **This is your future team** Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential. **Service Delivery Manager** This is your mission Are you passionate about improving operational processes and supporting critical business strategies? Then this position is for you. As **Service Delivery Manager**, you will be responsible for managing the development, implementation, and maintenance of application systems and supporting business process changes in our ecosystem: **Build side:** * Support clients’ critical systems through software application knowledge * Own strategic and operational delivery to the end client * Manage the application transformation and its delivery * Identify potential issues and take preventive actions * Collaborate with management to gather and analyze operational information * Track implementation progress and report to management * Coach managers and supervisors to improve implementation communication **Run side:** * Be the main point of contact for solutions and services * Produce dashboards specific to Infrastructure Deployment \& Support Department (Service Now) * Monitor and supervise changes to business processes, systems, technology, job roles, and structures * Manage the relationship with the client throughout the project duration * Ensure all key stakeholders are informed and aligned **This is your background** You have at least 3 years of experience in IT infrastructure, production operation steering, and IT risk and cyber security. You enjoy solving problems analytically, coordinating teams, and improving operational processes. You are looking for an environment where your ideas matter and where technology goes hand in hand with collaboration. **This is your career path** You have at least 3 years of experience in demanding IT delivery and operational environments. You enjoy improving processes, coaching teams, and ensuring high\-quality service delivery. **This is your expertise:** * IT Infrastructure * Production Operation Steering * IT Risk and Cyber Security * Dashboard production (Service Now) **This is how you work as part of a team:** * Coordination and motivation skills * Delegation skills * Systematic, critical, and logical thinking * Summarization capabilities * Great organizational, project, and time management skills * Team spirit and collaboration * Strive continuously for customer satisfaction * Ability to manage stress and conflicts **Language Skills:** * English – Expert * French – Intermediate **This is our commitment** At Consort Group, you are an expert who we support so that every assignment becomes a step that counts. * Attentive and human onboarding * A truly hands\-on management style * Continuous training opportunities * Concrete commitments: inclusion, equality, solidarity * A comprehensive HR package: health insurance, TR card, CSE, pension plan * A culture of feedback and meaningful projects **The recruitment process:** * An initial phone call with our recruitment team * An HR interview and a job interview with a business engineer * A test or technical interview with one of our experts * A final meeting with your future manager or project manager * And if we're a good fit, we'll get started together **Good to know** Location: Lisbon Contract: Permanent contract / B2B Remote work: Hybrid Job category: Service Delivery / IT Operations / IT Management **What you will do here, you won't do anywhere else.** **This moment is yours.**