**Service Desk Specialist \- Night Shift** ========================================== in Vollzeit **About the Role** Are you passionate about IT support and enjoy working in a focused, quieter environment? Join our growing team in Porto as a Night Shift Service Desk Specialist and play a key role in keeping our systems running smoothly around the clock. In this role, you’ll be the trusted point of contact during critical hours — solving technical issues, supporting users, and ensuring business continuity. Whether you're an experienced professional or looking to grow your career in IT support, this is a great opportunity to develop your skills in an international and collaborative environment. ### **Porto** **Your Responsibilities** ------------------------- * Handle and qualify customer inquiries via ticketing system, email, and phone * Provide **1st level support** (and occasional 2nd level support tasks) * Troubleshoot system issues and ensure timely resolution * Monitor systems and proactively identify potential issues * Ensure compliance with SLAs and internal processes * Collaborate with internal teams for escalation and resolution * Maintain clear documentation of incidents and solutions **Your Profile** ---------------- * Background in IT, customer support, or a related field * Experience working with international clients and able to build productive relationships * Solid technical understanding, especially in Windows and Linux environments * Knowledge of SQL or Java application servers (Wildfly, Tomcat) * Strong communication skills and a customer\-first mindset * Comfortable working independently during night hours * Eagerness to learn, develop, and expand your technical expertise * Fluent in English and your local language (written \& spoken) Please note that this role involves **mandatory night shift between 17:30 and 05:30 (2 shifts).** Please apply only if this work schedule is feasible for you – thank you! Stephanie Kniesel Recruiting Doxis **Sie möchten mehr erfahren?** Schreiben Sie uns oder rufen Sie uns an: job@doxis.com Tel.: \+49 228 90896\-0 Doxis ist wie eine große Familie, bietet Flexibilität und zahlreiche Zusatzleistungen sowie eine moderne Büroumgebung mit erstklassiger Ausstattung.