Service Desk Specialist - Night Shift
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in Vollzeit

About the Role

Are you passionate about IT support and enjoy working in a focused, quieter environment? Join our growing team in Porto as a Night Shift Service Desk Specialist and play a key role in keeping our systems running smoothly around the clock.

In this role, you’ll be the trusted point of contact during critical hours — solving technical issues, supporting users, and ensuring business continuity. Whether you're an experienced professional or looking to grow your career in IT support, this is a great opportunity to develop your skills in an international and collaborative environment.

### Porto

Your Responsibilities
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* Handle and qualify customer inquiries via ticketing system, email, and phone
* Provide 1st level support (and occasional 2nd level support tasks)
* Troubleshoot system issues and ensure timely resolution
* Monitor systems and proactively identify potential issues
* Ensure compliance with SLAs and internal processes
* Collaborate with internal teams for escalation and resolution
* Maintain clear documentation of incidents and solutions
Your Profile
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* Background in IT, customer support, or a related field
* Experience working with international clients and able to build productive relationships
* Solid technical understanding, especially in Windows and Linux environments
* Knowledge of SQL or Java application servers (Wildfly, Tomcat)
* Strong communication skills and a customer-first mindset
* Comfortable working independently during night hours
* Eagerness to learn, develop, and expand your technical expertise
* Fluent in English and your local language (written \& spoken)

Please note that this role involves mandatory night shift between 17:30 and 05:30 (2 shifts).

Please apply only if this work schedule is feasible for you – thank you!



Stephanie Kniesel

Recruiting Doxis

Sie möchten mehr erfahren?

Schreiben Sie uns oder rufen Sie uns an:

job@doxis.com

Tel.: \+49 228 90896-0

Doxis ist wie eine große Familie, bietet Flexibilität und zahlreiche Zusatzleistungen sowie eine moderne Büroumgebung mit erstklassiger Ausstattung.