About Broadvoice

At Broadvoice, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

Join us and be part of a team where CX isn’t just a department, it’s our DNA.

POSITION SUMMARY

Weʼre seeking a talented and experienced full-stack software developer with expertise in Node.js, Nest.js, Kafka, Postgres and React.js, and a passion for building scalable and robust solutions. As part of our dynamic team, youʼll play a key role in developing and implementing innovative software products, collaborating closely with product managers, designers, QA

analysts, and fellow developers.

We highly value experience with leading AI tools and services, as we continuously explore cutting-edge technologies to enhance our products. Additionally, we seek someone with a sharp, critical mindset, someone who challenges assumptions, brings fresh perspectives, and actively contributes to shaping innovative, forward-thinking solutions

YOUR DAY TO DAY

• Design, develop, and maintain software solutions using Node.js, Nest.js, and React.js.
• Implement and evolve Event-Driven Architectures with Kafka.
• Design and deliver AI-based capabilities, including:
• + MCP servers for secure and reusable system integrations

+ LLM-powered features for analytics, insights, and automation
+ AI-driven workflows embedded in CCaaS experiences

• Collaborate with product, data, and UX teams to translate business needs into production-ready solutions.
• Leverage AI tools and services to optimize and enhance solutions.
• Mentor development teams and promote high code quality standards.
• Contribute from discovery to delivery, translating business requirements into technical specifications.
• Write clean, maintainable, and well-tested code.
• Participate in code reviews and knowledge sharing.
• Maintain clear technical documentation.
• Proactively identify improvements and propose innovative solutions.

WHAT YOU BRING TO THE TEAM