Solution Architect - Customer Success

Feedzai • Lisboa

Publicado em 30/04/2026 às 19:51

Full-time Transportes/Logística Remoto
Salário €1.990
Descrição da Vaga

Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world's largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

You
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The Solution Architect is a technical and consultative leader who bridges the gap between client needs and the delivery of impactful solutions. As subject matter experts, they design scalable, maintainable, and reusable architectures that solve business challenges and support long-term goals.

Engaged from the sales cycle through project completion, Solution Architects collaborate with clients and internal teams to translate requirements into high-level solution designs, identify gaps in out-of-the-box offerings, and define actionable backlogs for engineering teams. They oversee multiple projects in parallel, ensuring solutions are globally applicable, performance-optimized, and built on reusable components.

While not involved in daily coding, Solution Architects review and guide technical deliverables to align with the architectural vision, troubleshoot issues, and implement performance optimizations. They also develop tools, modules, and utilities to improve delivery efficiency. Success in this role demands a strategic mindset, deep knowledge of Feedzai products and adjacent technologies, and the ability to align technical decisions with business objectives. By fostering innovation, championing best practices, and maintaining a client-first approach, Solution Architects reinforce Feedzai's position as a trusted provider of sustainable and high-performing software solutions.

Your Day-to-Day
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  • Solution Design & Requirements Analysis: Translate client needs into high-level, scalable, and maintainable solution architectures. Create actionable development backlogs, addressing gaps in out-of-the-box solutions and ensuring alignment with client objectives.
  • Product Fit & Implementation Excellence: Evaluate Feedzai's product offerings to recommend the best fit for each client's environment. Advise on implementation best practices for long-term success.
  • Pre-Sales & Stakeholder Engagement: Support the sales cycle with technical expertise, present solutions to technical and non-technical audiences, and ensure proposals align with strategic objectives.
  • Implementation Oversight & Quality Assurance: Guide project execution to match the architectural vision, reviewing deliverables for quality, performance, and scalability.
  • Performance, Optimization & Troubleshooting: Design for performance, address issues promptly, and optimize cloud usage (AWS, Azure, GCP) for cost-effectiveness and scalability.
  • Reusability & Continuous Improvement: Create reusable components, tools, and utilities to improve efficiency across projects and contribute to Feedzai's technical practice improvements.
  • Risk & Impact Management: Identify and mitigate technical risks while maintaining timelines and business goals.
  • Cross-Functional Collaboration: Partner with engineering, product, and client success teams to align technical solutions with company strategy and ensure clear communication.
  • Knowledge Sharing & Support: Mentor team members, promote a culture of innovation, and resolve Level 2 support issues to maintain client satisfaction.

You Have and you Know-How

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