Specialist - Insurance BrokerReady to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities

• Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis from a range of stakeholders including external brokers and end clients as well as internal underwriting teams
• Key entry point for all escalations with external and internal stakeholders by answering all questions which fall within the Admin scope and determine and execute the transfer of all other questions to the relevant departments/roles
• Be a liaison between Policy Administrators Team Coordinators and Team Leaders
• Accurate timely and efficient data entry of insurance risks as per the client standards to achieve Service Excellence as well as general administrative duties
• Delivers exceptional service standards/KPI’s
• Be a backup to Team Coordinator by helping to keep the relevant KPIs updated and perform analysis and preparation of management information reports as requested using various reporting tolls and methods
• Participate and provide support to process improvement projects
• Contributing to technical support and procedural best practice and support
• Provide new ideas and support the Management Team regarding execution
• Accountable to have a backup for your senior tasks (within admins).
• Perform more complex and time-consuming tasks
• Act as point of reference for technical and procedural best practice for other team members within the Policy Administration Team
• Support new staff training and actively participate on new tasks transition
• Maintain and update process documentation

Qualifications

• Economic studies (e.g. finance accounting or similar domains) - BA
• Proficient in written and spoken Spanish & English
• Good interpersonal skills with the ability to work as a member of various teams
• Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under pressure
• Curious willing to learn and showing a challenging conventions spirit
• Ability to organize prioritize and plan workload to meet deadlines
• Demonstrating personal integrity