PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION

Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.

KEY RESPONSIBILITIES

• Independently providing Account operations support to all assigned customers in specific market.
• Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales.
• Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics:

+ Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
+ Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.

• Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
• Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities.
• Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.
• Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation. Additionally, provide coverage during vacations, business trips, or absences.

KEY RELATIONSHIPS

• Customers
• Sales Management Team
• Logistics
• Global Operations (Purchasing, Planning, Warehouses, Customer Fulfillment, Inbound and Outbound)
• Credit & Collections
• Market Finance
• External providers

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong Customer Service focus and excellent communication skills.
• Advanced working knowledge of MS Office, SAP/CRM and Business Objects.
• Fluency in Italian (written and spoken)
• Advanced knowledge in English (written and spoken)
• Strong Understanding of costs and of sales generation.
• Process-oriented mindset and in-depth understanding of complex correlations.
• Proactive, Autonomous, and independent working style.
• A high level of problem-solving ability.
• Ability to contribute to a team environment where performance is measured.
• Experience in working under pressure to meet deadlines and conflicting priorities.

REQUISITE EDUCATION AND EXPERIENCE/MINIMUM QUALIFICATIONS

• University degree in Commerce/Business Administration/Finance/Controlling or similar
• 3+ years’ experience in providing customer support in the field of customer service, sales or logistics.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.

– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –

BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.

JOB TITLE:
Sr Specialist GBS Acct & Sales Ops (Italian Speaker)
BRAND:
LOCATION:
Porto
TEAM:
Sales
STATE:
13
COUNTRY/REGION:
PT
CONTRACT TYPE:
Full time
NUMBER:
543459
DATE:
Apr 15, 2026