Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales.

In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here!

Discover our purpose, culture, and what makes GBS unique! Check out here!

Our MarCom, Sales and Delivery Services (MSD) business line offers expertise in Marketing, Communication, Sales, and Delivery. We deliver services ranging from sales enablement, order-to-delivery processes up to after-sales support. With our end-to-end services we empower sellers, streamline operations, and enable businesses to deliver outstanding customer experiences across all touchpoints.

Are you ready to be part of the change? Come join us!

Your mission will be…

* Lead a team of 10-15 employees focused on Order Management operations, ensuring high-quality execution of key processes;
* Develop strategies to achieve team targets and Key Performance Indicators (KPIs) defined by the Service Line Manager;
* Manage hiring, team structure, and employee development strategies to foster growth and enhance skillsets;
* Oversee day-to-day operations by planning, monitoring, and optimizing tasks and deliverables to ensure efficiency and accuracy;
* Drive team adherence to compliance standards, business rules, and company policies, ensuring customer orders and contracts are processed accurately and in a timely manner;
* Act as the primary point of escalation for complex customer or stakeholder inquiries, driving resolution through collaboration with business units, warehouses, factories, and other departments;
* Drive innovation, digitalization, and continuous process improvement, identifying opportunities to simplify, automate, and enhance operational workflows while partnering with digital teams to implement new tools and technologies.
* Lead by example to inspire team members and foster a collaborative, inclusive, and high-performance culture.



We are looking for someone with…
* + Bachelor’s or Master’s degree in Business Administration, Finance, Management, or a related field.
+ Professional experience in a Shared Services environment, preferably within MSD or similar global operations, combined with international and intercultural exposure.
+ Proven experience leading operational or project teams, ideally within a shared service or process-driven organization.
+ Fluent written and spoken English (mandatory).
+ Fluent written and spoken Italian and/or French is considered an advantage.
+ Demonstrated track record in digitalization, tool implementation, automation initiatives, and process improvement projects, with measurable impact.
+ Experience driving transformation and change management, ensuring adoption of new processes, standards, and technologies across teams.
+ Structured working style, with strong communication, moderation, and presentation capabilities.
+ Exceptional analytical and problem‑solving skills, with the ability to interpret data and translate insights into action.
+ Strong collaboration and stakeholder‑management skills, thriving in team environments and cross‑functional settings.
+ Flexibility and availability to travel, when required.

What We Offer

* Belong \& Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
* Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
* Health \& Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
* Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
* Purpose \& Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Please attach your CV in English to your application.

#Siemens

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!