Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

We are looking for a Technical Support Coordinator to provide expert technical assistance for DN-serviced products and solutions. This role is critical in ensuring smooth operations for our customers and partners by driving ITIL best practices, managing incidents and problems effectively, and fostering continuous improvement. You will act as the first point of contact for structured problem management, support technical escalations, and contribute to service process enhancements.

Location: Full Onsite on Customer's offices in Saldanha.

* Provide technical support to customers and service partners.
* Troubleshoot and resolve technical issues related to hardware products and solutions.
* Drive ITIL Best Practices within the customer environment.
* Manage Incident Management and Problem Management processes.
* Support technical escalations and improvement initiatives.


Must have qualifications* Diploma or equivalent work experience.
* Minimum 2 year of relevant experience in Service Support or similar technical role.
* ITIL Best Practices Certification
* Proven skills in Incident Management and Problem Management.
* Good business English skills and Portuguese.
Continuous improvement mindset and ability to follow structured processes.
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Nice to have qualifications* Experience with DN products and solutions.
* Familiarity with customer Service Desk operations.
Additional certifications in IT service management or related fields
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