**Location:** Lisbon, Portugal (Hybrid) **Status:** Full\-time **About us** Cyncly is a global technology powerhouse with 2,400\+ employees and 70,000\+ customers across 100\+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed, and made. Our end\-to\-end software solutions connect professional designers, retailers, and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen \& Bath, Furniture, Window, Glass \& Door, and Flooring industries, with operations in North \& South America, Europe, Asia Pacific, and Africa. Cyncly brings over 30 years of experience, delivering greater value through an expanded portfolio of end\-to\-end solutions. Our global presence enables us to provide world\-class support and sales with a local touch. We are embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading technology\-focused private equity firms. Opened in 2025, our Lisbon Regional Operations Center has grown to over 50 employees in less than ten months, with ambitious plans to expand to 300 employees by 2027\. **About the role** We are seeking an experienced PMO Head to drive operational excellence across our project portfolio, with a strong emphasis on release management, scrum management, and cross\-functional program management. This role will serve as a critical bridge between technology teams, business stakeholders, and leadership to ensure seamless delivery of strategic initiatives. **Key responsibilities** *Release management* * Oversee end\-to\-end release planning, coordination, and execution across multiple products and platforms * Establish and maintain release schedules, gates, and governance processes * Coordinate cross\-team dependencies and manage release risks and issues * Develop and enforce release readiness criteria and quality gates * Lead release retrospectives and drive continuous improvement * Maintain release documentation, runbooks, and communication plans *Scrum master \& agile leadership* * Serve as Scrum Master for critical program\-level initiatives * Facilitate Agile ceremonies including sprint planning, standups, retrospectives, and demos * Coach teams on Agile best practices and remove impediments * Foster a culture of continuous improvement and team empowerment * Track sprint velocity, burndown, and team health metrics * Guide Agile transformation and process optimization *Cross\-functional program management* * Lead complex, enterprise\-wide programs across multiple teams and departments * Develop program plans, timelines, and resource allocation strategies * Manage budgets, scope, and deliverables * Coordinate across engineering, product, operations, and business teams * Identify and mitigate risks and interdependencies * Provide executive\-level visibility through dashboards and reporting * Align technical execution with business objectives *PMO operations* * Establish and maintain PMO standards, methodologies, and templates * Implement project management tools and reporting frameworks * Build capacity planning and resource management processes * Develop KPIs to measure program health and delivery performance Mentor project managers and coordinate resources across the portfolio * **Required qualifications** * 7\+ years of experience in program/project management, including 3\+ years in a PMO leadership role * Proven track record managing complex software releases in fast\-paced environments * Certified Scrum Master (CSM) or equivalent Agile certification (required) * PMP, PgMP, or equivalent certification (preferred) * Strong understanding of SDLC and release management best practices * Experience facilitating Agile ceremonies and coaching teams * Experience managing cross\-functional programs with multiple stakeholders **Working for us** At Cyncly, we call our team *OneCyncly* —a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills—and we thrive when we collaborate with openness, trust, and respect. Here, you’ll join colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and view mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders committed to your growth. We celebrate different perspectives and encourage everyone to bring their authentic selves to work. When we collaborate, challenge each other, and share knowledge, we build something better together. If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in—come join us.