Job Description:
We are now recruiting a Travel & Expenses Customer Support - German Speaker to join our Travel & Expenses team in Coimbra.
Responsibilities - your mission
- Manage incoming phone calls, emails and chat messages
- Maintain a positive and friendly tone with customers at all times
- Identify and assess Airbus travelers needs to achieve satisfaction and maintain professional customer support
- Build sustainable relationships and trust with Airbus travelers through open and interactive communication
- Provide accurate, valid and complete information by using the knowledge about Airbus Policies/guidelines, country specific Tax laws and usage of Expense reporting tools.
- Handle Airbus travelers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and keep records of customer interactions
- Meet personal/Customer Care Team targets and call handling quotas
Follow communication procedures, guidelines and policies
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Requirements - our ideal candidate will have
Applicants must have:
- 1+ year of work experience, ideally in Customer Support or Contact Center
- Fluency in English and German (mandatory)
Strong phone contact handling skills and active listening
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Applicants ideally should have:
- Proven customer support experience or experience as a Client Service Representative
- Good awareness of any potential compliance risks and committed to act with integrity
- Autonomous, proactive and able to take initiatives
- Ability to promote best practices when communicating with Airbus travelers
- Customer focus and ability to adapt/respond to different types of characters
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