Sou uma empresa: Minor Hotels Europe \& Americas

What will be your mission?
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As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience.

What will you do?
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* Provide excellent customer service that promote satisfaction.
* Welcome and acknowledge all guests according to company standards.
* Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
* Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
* Be aware and offer the different products and services available at the hotel’s restaurant.
* Review daily specials and changes on the menu with the correspondent F\&B team.
* Handle restaurant reservations.
* Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
* Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
* Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
* Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
* Identify opportunities to increase the F\&B Department income by Upselling.
* Ensure that all F\&B outlet are clean, neat and tidy and ready to accept guests.
* Follow all relevant health department rules/regulations and all customer service guidelines.
What are we looking for?
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* Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
* Vocational training on hospitality/F\&B.
* Fluency in local language and knowledge of English is highly valuable.
* Working knowledge of various computer software programs (Microsoft Office, POS, etc).
* Customer service focus.
* Active listening and effective communication skills.
* Focus on detail.
* Sales oriented.
* Ability to work on your own and as part of a team.


Requisitos :